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Customs Department satisfied overall performance

September 30th, 2006

Customs Department officials are satisfied with the overall performance of Suvarnabhumi Airport on its first two days of full operations, despite minor issues in cargo handling.

“There were no problems with passenger service, but some import-export entrepreneurs were inconvenienced when denied access to certain areas under the authority of multiple agencies. The overlap was caused by a lack of communication,” said Sathit Limpongpan, the director-general of the department.

“It was not serious, though. The department will hold a talk among the agencies involved as soon as possible and everything will be completely resolved.”


Fewer Suvarnabhumi glitches on 2nd day of operations

September 30th, 2006

Problems occurring on the second day of regular operations of Bangkok’s new Suvarnabhumi Airport lessened following Thursday’s disturbance caused by long delays in collecting passenger baggage during the official inauguration of the new facility.

Chotisak Asapaviriya, President of Airports of Thailand Plc (AoT), said services to passengers Thursday night and early Friday morning had significantly improved even though there were larger numbers of passengers on both inbound and outbound flights at the airport.

He said AoT and Thai Airways International staff remained on duty overnight to ensure smooth service operations for passengers.

The check-in and conveyor service systems had returned to function properly.

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Minor problem on first day at Suvarnabhumi Airport

September 28th, 2006

The first full day of operations of Bangkok’s new Suvarnabhumi Airport kicked off Thursday morning with little fanfare, but the first passengers experienced a minor glitch caused by delays in collecting passenger baggage.

The futuristic US$4 billion airport which boasts the world’s largest passenger terminal, the world’s largest hangar, and world’s tallest control tower–at 132.2 metres higher than Kuala Lumpur International Airport’s tower by 10 metres–officially opened on schedule.

However, passengers on the first commercial flight landing at Suvarnabhumi — Aeroswit flight VV 171 from Ukrain’s Kiev with 206 passengers– had to wait more than one hour to collect their baggage from the new automated baggage handling machines.

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