Suvarnabhumi Suvarnabhumi News
Thai Airways sets up Call Center for passengers baggage claim
Sunday, October 8th, 2006Thai Airways International has improved the efficiency of the baggage claim service at Suvarnabhumi Airport by opening a call center to help passengers get their baggage 24 hours a day.
Passengers who don’t receive baggage are requested to call 0-2130-0057-8 , 0-2130-0060 anytime.
And due to a great number of passengers using the Suvarnabhumi international airport since its official opening on September 28th, 2006, the national flag carrier urges all passengers to check in before time.
Passengers of international flights are requested to check in 3 hours before boarding time while domestic passengers should check in one hour before departure.
Suvarnabhumi Airport resolved delayed luggage’s problems.
Sunday, October 8th, 2006Mr. Somchai Swasdipol, Director of Suvarnabhumi Airport, spoke on the problem of delayed luggage involving more than 6,000 pieces of luggage, and revealed that all problems were settled within that day.
He said the baggage delay was caused by an obstructed conveyor belt in the luggage claiming system. This resulted in the delay of about 6,722 pieces of luggage, 760 of which belonged to Thai Airways.
Initially, the airport used a back up plan called “For Backpack”. This method involve marking the luggage’s final destination since the luggage was weighted at check-in. As for now, the plan had resolved all delayed problems.
King Power Duty Free may cut shop size at airport
Friday, October 6th, 2006Duty free shop giant King Power has agreed to remove part of its shop at Suvarnabhumi airport if today’s inspection shows it blocks arriving passengers.
Chief executive officer of King Power Group Vichai Raksriaksorn said the removal would not be a ”serious issue” to his company but cautioned that careful consideration should be made before taking any decision.
Company executives and Suvarnabhumi airport general manager Somchai Sawasdeepon will today take a closer look at the troubled spot to jointly find a solution, which should range from a small adjustment to the removal of part of the shop.
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